Diana Domenica Bruno sent a message to Richard Anderson that said:
Dear Mr. Bastain,
As a most loyal Delta customer with over a million miles flown, I need your assistance.
DL 6659 to Rome as noted below was canceled.
I have tried to resolve the new flight arrangements on numerous occasions after I received an email from Delta informing me of the cancelation.
On July 1, 2021 in the Sky Room at LAX the desk was kind enough to put me through to a ticket agent. After speaking with 3 agents my issue was still not resolved.
As a side note when I mentioned that I fly Delta because of the outstanding customer service .. I was told ticketing is not customer service â¦.customer service was if I wanted to order a drink onboard a flight. Also, if I did not like the service I could cancel my flight with Delta and book on another airline..This was from a supervisor.
My ticket was changed without an opportunity for me to assist with the selection of my new flight arrangement .. providing a long layover in Atlanta before boarding my flight to Rome.
With all of that said⦠I am booked to fly from Atlanta to Rome, Delta One and I am unable to select one of the two available seats as a pop-up shows the seat is unavailable.
My request is that I am confirmed in a specific Delta One seat. It would be disappointing to arrive in Atlanta with more than a 6 hours layover and be told that a Delta One seat was not available.
Please, do what you can for me â¦and all other business flyers who are loyal to Delta ..because of the outstanding customer service.
Trust that I hear from you soon.
Best, Diana Domenica Bruno
