Lauren Golubtchik sent a message to Richard Anderson that said:
Delta letter
This complaint is in reference to travel on 8/17/16 with regards to Tamar Golubtchik and Avi Seidman- Conf # G4RPCV. Tamar and Avi were traveling on their first trip together as an engaged couple. There were originally booked on the 8:25 am flight from JFK to LAX. While getting to the gate, Avi tripped and fell, cutting open his knee. They washed it off, applied pressure, and asked the gate attendants for a bandage. Their plan was to travel and if his knee needed to be seen by a doctor, they would take care of it in LA. After asking for a bandage, the gate crew proceeded to question how he fell etc. They said he could not board until a manager gave clearance. Neither of them asked for any assistance other than a bandage or made any complaint. The flight was held up while waiting for said manager, who finally came. Her name was Raven Spillman. Regardless of the fact that the delta flight crew, including the first officer, saw no reason for them to delay, Ms. Spillman pulled them off the flight. She then proceeded to say that this was Tamar and Avi\'s fault for "not reporting" it. They had gate checked their luggage and the manager said they could not get the luggage and would have to find it in LA. They asked about booking the next flight and she said although there was room on the 12:15, they would have to wait until she had time. At that point I got on the phone with her and insisted she book them on the flight to make sure they got seats. She was incredibly rude to me and to my daughter, continually making them feel that they were responsible for this. There was an agent, Ayanna Giddenes who was very helpful and polite. My daughter and her fiancée were questioned by all authorities, which was somewhat disturbing. They did not wish to be transported to a hospital for a cut knee and had to sign all sorts of paperwork. Nobody from Delta remained with them or helped them in any way. My daughter requested an upgrade for the new flight so that Avi\'s leg could be elevated, even offering to pay a fee, but was refused, even though Delta is the one who refused their passage on the original flight. In the end, I had to cover the cost of a cab for them to be seen at an urgent care and rush them back to the airport to make their new flight. To say I am beyond furious is a complete and total understatement. This was a traumatizing event for a young, engaged couple, who, not due to any help from you at all, handled it all in an amazing way. I want a refund for this trip, at the very least. I would like you to issue them a credit for the flight, as should be your responsibility, and to add to it enough to of a credit to allow them 2 business class seats anywhere in the domestic area where you fly. This should be the very least you should do to make up for this experience. I plan to send this email to as many delta reps as possible, and if I do not hear from someone before the end of business tomorrow, I plan to post this email and all details on as much social media as possible, as well as consult an attorney to see if any legal action is warranted. This was a debacle on the part of Delta, and you should want to do all you can to make things right.
