Cassie Hicks sent a message to Dick Costolo that said:
Mr. Dorsey, I'm having a problem with your website, Twitter, and that is my Twitter account has been locked for a few weeks. I've tried sending messages to Twitter Support, but the representatives there take too long to give me a straight answer, so I thought I could look up to you. I have no cell phone, so can you please remove that question? All I want to do on Twitter is send nice tweets to someone, not mean-spirited. Please answer me ASAP, it's very important. Thank you very much.