Diana Kimmell sent a message to Michael White that said:
Dear Mr White,
I am writing you let you know about my recent experience with DIRECTV.
My husband recently died from Covid. I called to ask for help on lowering my bill given my financial circumstances right now. I was told they could not talk to me because I was not an authorized account holder. I repeated that he had died. I talked to three people, including a Supervisor, and I was told they would cancel the account. Then I was told that I could visit a DIRECTV store and explain this to someone there
to see if they could help me. I have never seen a DIRECTV store anywhere.
My husband and I have been loyal DIRECTV customers for at least 15 years. I canceled the account. I was left with no options.
I think maybe DIRECTV needs to initiate some training and some new policies. This was a horrible experience. Needless to say, if anyone asks me how I liked DIRECTV, I think you can guess what my answer will be.
Sincerely,
Diana Kimmell
