James A Shotwell sent a message to Michael White that said:
Dear President White,
My name is Mr. Shotwell from Chicago, IL, I negotiated my package with your representative on the phone the Summer of 2019 to pay $105.00 per month for a year, since then my bill has fluctuated between $185 to $213 a month. I have called your representatives repeatedly to inquire about the change and after waiting 20 plus minutes to speak with them, I'm put me on hold and the merry-go-round of calling begins all over.
I will continue as a customer with DirecTV with the package negotiated in 2019, if this can't be addressed, I will seek other media outlets such as Hulu, NetFLix, etc.
Thank you for your time.