Jeff morrison sent a message to Michael White that said:
i called to cancel my service on Dec 5th. I spoke with a supervisor yesterday, Candace. She researched the issue and said she believed I truly had cancelled. (My sister returned the box in December; your people had no record of this.) . I've now spent 3.5 hours trying to resolved the issue. I request you assign someone empowered to resolve this issue and reduce my bill to zero as I've spent over $200 of my limited time to resolve this. I do not want any more phone conversations as people commit things to me, but won't put them in writing so I have recourse) . I requested the person who took the cancellation request send a email immediately he stated he couldn't do this.
Please have someone send the escalation request generated yesterday, and reset the balance due on my account to $0. I asked this of your agent Candace yesterday and she said she could not send either the escalation request or the phone records from the 6 phone calls I've made.
