Luis Cardona sent a message to David Nelms that said:
Good morning Mr. Hochschild,
I am having an issue trying to resolve an issue I have with a dispute and additional monies being charged to my account. I have spoken to quite a few people at Discover and have been unable to have my issue resolved. I was hoping that you can help me with this please?
I have documentation I can send about this issue.
Thank you for your time and I appreciate a quick resolution to this issue.
Respectfully,
Luis Cardona
