Judy Childs sent a message to David Nelms that said:
I am in desperate need of assistance from Discover. I keep getting from the employees that the department I need is closed and this is the only department that can help me. I keep getting the run around and if something is not done soon my bank account is going to be in over draft. Discover took out 2 payments in one month. I need to have one of those payment put back in my account. I have been told by Discover employees that they see it needs to be done but they don't have the access to do it. I need help PLEASE. ASAP.