Quang Tran sent a message to Doug McMillon that said:
I'm writing to report a fraud committed by your company today.
Store #01026, trans# 03077, auto service order #81817.
Let's not even discuss the poor service that all customers, including me, received on this particular day 6/7/19 from 9:30am until 2:00pm. I'm an officer of a 57-store chain, I fully recognize what good or poor service is. However, I'd like to point out these facts when I took my vehicle to you for a simple oil change.
1) Carpet was not vacuumed... although the finished ticket clearly indicated "Complete"
2) Tires were not rotated... although the finished ticket showed "Complete". The cashier even informed me that they were not rotated due to "swollen lug nugs". I took the vehicle to a tire shop and they "didn't know what your service tech was talking about."
3) The ticket shows "Wiper Checked - Rear: Not applicable" when in fact there's a rear wiper.
So you see, now I'm questioning that my oil was even changed, or any other item that was marked "Complete" was attended to. The fact that services that were paid for -- and not rendered -- constitutes fraud on your part. As a customer, I should not have to stand in the shop and monitor your employees. I look forward to hearing from you regarding these concerns. I have all documents and photographs as proofs for your reviews. I'm by no means a litigious individual; however, you are doing wrong by your loyal customers.