Daniel J. Swafford, Jr. sent a message to Doug McMillon that said:
Mr. McMillan,
I called corporate headquarters today to speak to you about a online grocery situation. The "operator" was a very rude foreign gentlemen who was unaccommodating.
He told me I had to have an appointment to be connected. He would not provide me information to schedule an appointment. I am hoping you actually receive this message.
The operator just made a bad experience worse. This seems to be the norm for customer treatment by Wal-Mart associates.
Sam Walton is probably rolling over in his grave knowing how his customers are being treated. If he were alive, he probably would have answered the phone when I called AND talk with me to solve the problem; no auto answer prompts.
Please schedule an appointment with me to discuss my issues if you actually care about customers. I am anticipating receipt of an appointment date and time.
