Nathan Ozbun sent a message to David Auld that said:
Hello Mr. Auld,
I am writing in the hopes you will be able to help me. Fist off, everyone I have spoken with have been super helpful at DR Horton. I am looking to buy a home in your Union Square community in Royse City, TX. I fell in love with the model home there, the Bentworth. The problem is that they have changed the floor plan so the updated doesn't look like the model anymore. My hope is that you could help me out and in having the model home's floor plan build one more time for my new home. I look forward to hearing from you in the hopes that you are able to accommodate my request.