Joann McDaniel sent a message to Gerard M Anderson that said:
Dear Mr. Anderson,
I am a DTE residential customer enrolled in Autopay and Budget Wise Billing. My bill averages about $100. Simple. Straightforward. Yet twice in under a year DTE has removed incorrect sums from my account with no warning to me and consolidated my gas and electric accounts without my knowledge. When I call to get an explanation I am met with courteous agents who are clueless. Kind, but clueless. Even though I have requested clarification (like an itemized statement) DTE has never followed through once I am off the phone. I have found DTE to be irresponsible in accessing my checking account and unreliable in determining my payment. What bothers me most is that I get a lot of vague nothingness when I press for clarification. I spent an hour today trying to clear up the most recent problem. Is it too much that I expect an accurate bill? Is it too much for me to expect notification when changes are made to my bill? You have an undergrad degree in engineering, an MBA and a Master's of Public Policy. Perhaps you may want to add some education in understanding user interface. Or hire someone who can.
