james crosland sent a message to Andrew Wilson that said:
technical support is responding with robo, nobody has corrected my problem for over a year for Bejeweld Blitz! I called you corporate office they refer me to your online contact with avail, your live pop up is broken on my end, I am probably one of your top players, on this platform, but glitches is the worst, i lost a lot of (Us Currency ) coins on your platform, gold shards and prizes! this is what I have been getting for a year
Thank you for contacting EA help. My name is Mohit and I would assist you further with your Bejeweled Blitz issue today.
I hope you're doing well, upon reviewing your case, I've gathered that you're missing rare gems. I realize its indeed disappointing. I'll certainly help you with the best possible information to help you out with this issue.
Please note that in order to investigate this issue we require the details from your end and that is the reason we are asking you the below details:
1. Name and quantity of the missing gems:
2. How did you obtain them?
3. How did you lose them?
Please let us know all the informations so that we can investigate it further and provide you with the best possible resolution.
I look forward to your reply.
You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.
Thank you again for contacting EA help.