Donald Smalley sent a message to Terrence Cavanaugh that said:
Dear Mr. NeCastro,
I'm reaching out to you as a current customer of Erie Insurance. Recently I had an issue with my car and being denied coverage of the claim. Sir I'm begging you to help me with the cost to repair my vehicle. The cost currently unless they find further damage to my car is approximately $1,600.00. I recently lost my job and on the verge of bankruptcy. Any consideration would be greatly appreciated.
Thank you,
Don Smalley
