Donald sent a message to Kenneth I. Chenault Chairman and Chief Executive Officer of American Express Company Email Address that said:
Executive Assistant, Kaysia Broderick:
Thank you for reaching out. Please understand email communication is required as I am traveling. My multiple phone communications have resulted in significant failures to address my concerns. I have been required by American Express to submit snail mail as well as email attachments to meet your security policies.
I look forward to learning what efforts you have exerted to investigate some of the many concerns I have communicated to date.
Please contact me using an email address that I can reply to directly. If this method can not provide secure information. We can use it to assist in resolve but be prudent not to include personal information.
Thank you in advance,
Donald
