Jagadesh sent a message to Fabrizio Freda that said:
Hello Fabrizio Freda,
I love your Origins product and regular customer for last 5 years and last black Friday promotions i ordered some products and today 12/01/2015 i received email from Customer service department saying its card authorization issue but unfortunately its late response from your CSR department to notify and its already expired BF promotions, So called customer service to correct to card and reprocess representative who answered called it fit for nothing and its looks like just sake of work she is there, no proper response and guidance to re-process the orders always says "Cancelled" word repeatedly for any questions.
Just bring to your notice and inform for my frustration and to avoid future like this.
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Message received from CSR;
Dear Jagadesh Kuppam:
This email is being sent to inform you that your Origins Online
order has been cancelled. Several attempts to authorize the credit
card provided for payment have been made and we were unsuccessful in
obtaining the necessary authorization. Please allow this email to
serve as confirmation of the cancellation of your Origins Online
Order #2531264545.
If you wish to re-place your order using a different credit card,
please visit our Web site at origins.com
or call 1-800-ORIGINS
and one of our Customer Service Representatives will be happy to assist you.
Please let us know if you have any questions or concerns.
Thank you for your understanding in this matter.
Best regards,
Claudia
Origins Online
Customer Service
OriginsOnlineService@origins.com
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Thanks
Jagadesh
