Carol Golding sent a message to Fabrizio Freda that said:
I have has appalling service from Estee Lauder.
I have phoned your so called 'customer care' department many times chasing an order which still has not been delivered . Order hash tag 28558290 . Delivery address 184 westcombe hill blackheatth se3 7dh. Order made 28 th may.
Could someone PHONE ME _ NOT EMAIL on 07976265671.
Excuses about the coronavirus do not wash. The service is terrible with excessive waiting times. I will cease to shop with Estee lauder.