Merrilyn Terry sent a message to Sergio Marchionne that said:
Dear Sir, my husband and I bought a 2018 Jeep Latitude about 2 months ago. The paint is off from around the backup camera, there is a vibration sound in the engine and a bad rattle somewhere around the back foot. We have had it in the shop three time, full days, and it is no where fixed. The shop said there were no clips around the window! We are very disappointed with the Jeep brand. We thought we were getting a nice vehicle. We work hard for what we get and am very disappointed. Can you help us please?