Sheryl A. Gaidek sent a message to Greg D. Carmichael - Chief Executive Officer of Fifth Third Bancorp - Email Address that said:
February 24th, I went Fifth Third branch 911 Graham Rd. Cuyahoga Falls, Ohio 44221. I had my power of attorney papers for my mother, Josephine L. Kidd along with tax paper for her CD that she has with the company. I was told that the POA paper (which had been previously notarized) wasnt enough information to find out about her acct. I went and talked with my attorneys office and was told that was all I needed. I went back and it was ugly. Wouldnt let me remain in the office while the manager and another employee was calling the legal dept. I tried to explain that my father had passed away the end of December and was told by the Manager that he didnt care that my father died. That was very hurtful.
Im the power the attorney for my mothers estate. She also has Alzheimers. Im trying to get all the information together on her assets. I wasnt there to remove the money, just trying to add it to her portfolio.
I then called your offices in Cincinnati to find out what I could do, her answer was to go to another branch.
My experience with this branch and manager has been very unpleasant and un professional. He actually threatened to call the police and have me removed.
How should I approach this situation?
Sheryl A. Gaidek
330-686-8862
