Liza Schejtman-Bach sent a message to Abigail Pierrepont Abby Johnson that said:
Mrs. Johnson: I need your help. I am a longstanding Fidelity Investments customer that has had such a poor experience recently with Fidelity Investments, that I am seriously removing all of my personal accounts as well as my familial accounts from Fidelity. My experience with your customer service has been horrendous. The worst part? I am disabled, and rather than help, it has been as if a shifting of the blame is occurring. That is not what will resolve the issue. That is all I want to do, is resolve it, not shift blame.
Respectfully,
Liza Schejtman-Bach MA SAC LCADC
