Connie S. Mays sent a message to Greg D Carmichael that said:
Dear Mr. Carmichael,
My name is Connie S. Mays. I am a loyal 5/3rd Bank customer who has had a mortgage loan with your company since the fall of 2004. In that time I was and have never been late with a single payment...even during the processing of my HARP request in 2008. Every single payment was then and has since been made on time. Over the last couple of years, I have made a point to make the payment approximately 2-3 weeks prior to the due date. The reason for this email is to express my sincere disappointment at your company for refusing to issue an auto loan to me because I did not meet your "criteria" or your minimum credit score. All I can say is "SERIOUSLY FOLKS"? I have never NEVER , EVER missed a mortgage payment in almost the 14 years I have been with you and you are worried that I cannot make a car payment on time? Really? About two years ago as I was preparing to retire, I came to you to discuss my escrow account and some problems. The branch manager and the rep were wonderful....enough so that I moved all my checking and savings accounts back to 5/3rd after several years due to a dispute over my checking account. I was impressed by the attention and time and most of all the concern by your staff to my needs and yes, that convinced me to come back. However, I have to be honest, this issue over the car loan is very upsetting. I am now with an out of state company that I have never heard of who is charging me a ridiculous interest rate ( I'm sure because, well I am a faceless customer who does not matter to them). I expect more from my bank. You are suppose to be "a 5/3rd better". That is what you advertise and claim, however, I am not impressed....at all. I need more from my bank. I need someone who sees "me". Who knows me and who trust me as I trust them. I do not and I will not be a "faceless" customer. I realize that my mortgage, checking and savings accounts are not "upper crust" customer balances. However, I am sincere, loyal and honest. I expect the same from my bank At this point I am looking into other options for my mortgage, checking and savings account unless 5/3rd can truly live up to "a 5/3rd better. Thank you for your time. It is greatly appreciated. Sincerely, Connie S. Mays
