Doris and Ray sent a message to Saun Bruce W Van – Chief Executive Officer, Citizens Bank RBS Citizens – Email Address that said:
First let me say that I have been a very long standing customer – and I do maintain balances. I was a customer of Mellon Bank when they sold their retail to Citizens. But I am very frustrated by ANY service that I ever request from Citizens. You only get pat answers and the run around. I worked for Mellon for many years in management, I would have not worked there long with the same treatment delivered by Citizens.
My dilemma is a simple one. In the last go round of enhancements – their description not mine – they apparently had a programming faux pas. Now the Bill Pay screen online delivers to the bottom of the screen instead of to the top where it belongs. This requires that the customer seek placement of the screen every time entered. That’s if they expect to see pending payments or payees at the beginning of their list that is.
Now I have called and written on the problem with no success. I am told it is being worked on – for over a month. In the programming world, this is a minor correction.
Can you incite some real help for a customer ??
