RAYMOND sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. – email address that said:
FIRST OFF I UNDERSTAND THAT SOME THINGS ARE OUT OF OUR CONTROL. I ALSO KNOW AS A BUSINESS OWNER MYSELF I AM ULTIMATELY RESPONSIBLE FOR HOW MY BUSINESS OPERATES. TO BE TOLD THAT THE WAS A FLIGHT AVAILABLE TO ARRIVE EARLY . WHEN ARRIVED I WAS TOLD THAT THERE WAS NO FLIGHT. WITH MY SCHEDULE I DO NOT HAVE THE LUXURY OF BOOKING IN ADVANCE TO TAKE ADVANTAGE OF LOWER FARES. WHICH I AM OK WITH. I ALSO PAID EXTRA TO HAVE MY SON FLIGHT CHANGED WHO WAS TO PLAY IN A BASEBALL TRAVEL TOURNAMENT AT 8;45 THIS EVENING. HE BEING THE 9TH PLAYER. ALSO I PAID ADDITIONAL FOR THE NON STOP FLIGHT AND EARLY CHECK IN. THUS HAD I NOT HAVE BEEN TOLD THERE WAS A FLIGHT I WOULD OF HAD THE OPPORTUNITY TO SEARCH OTHER AIRLINES. SO NOW I HAVE A 2 STOP 9 PLUS HOUR FLIGHT WITH NO EARLY CHECK IN. NOW I SEE THAT FLIGHT 8525 OUT OF FT MEYERS TOOK OFF @ 11;09 AND LANDED @ 1:55 IN PITTSBURGH ON FLIGHT TRACKER. IS NOWHERE CLOSE TO WHAT IS ACCEPTABLE. AS OF NOW MY SONS TEAM WILL HAVE TO FORFEIT TONIGHT'S GAME AS WELL AS TOMORROW AM POOL PLAY. MY PARENTS WHO OUR BOOKED ON SAT CONF# 9XRZMU OFFERED TO CHANGE THEIR FLIGHTS AND LET US FLY BACK ON THEIR TICKETS. YOUR SUPERVISORS WERE OF NO HELP. WE OFFERED A SOLUTION AND I WAS TOLD HE COULD NOT ACCOMMODATE US. I AM HAVEING A VEHICLE DELIVERED 7 CATERING J
