Karen Squires sent a message to Michael OLeary - CEO, Ryanair - Email Address that said:
Flight FR3073 Rome to UK - cancelled - no info - hundreds stranded. Brother 2 day wait for flight to Switzerland then London. No help with food or accom or costs. Wife is Russian - visa already stamped - now detained at airport unable to leave and terrified. Next flight 1 week. No food, costs or help and alone. How can you look in the mirror when you subject your customers to such inhuman abandonment. Not a rep in sight - no info - help line only say they can have their £35 back!! You need to be jailed.