Sam Stolkner sent a message to Harry Hohmeister that said:
beyond frustrated with your airline. How can I not speak to a human about my problem. One of your reps in Zurich swore at me and your customer service team has gone out of its way to ignore me. My case # is 0915-09989. I\'m considering sending a lengthy editorial to the huffing ton post and other popular news outlets if my case is not resolved thank you
