ShaRhonda Clark-Morrow sent a message to Kenneth Hicks that said:
My name is ShaRhonda Clark, and I recently ordered from Eastbay. I normally only order from Footlocker, but Eastbay had the item I was in search of. After researching I learned that your company is under the same umbrella as Eastbay.
When I receive my packages from Footlocker it is always shipped inside of a box. Eastbay shipped my my shoes in a plastic bag. The shoe box is destroyed. I reached out to Eastbay customer service, and they instantly defended their choice of packaging. I was told that when they send it out they make sure it is in good condition. It is out of their hands, once it goes to the shipping carrier.
It is definitely their fault considering their choice of packaging. It is impossible for anyone to believe that a shoe box can withstand transit from state-to-state in a plastic bag. This is a gift to my niece and I will look ridiculous giving her this gift in this condition. I was pretty much told oh well, it isn't our fault, and to deal with it. Finding CEO information for Eastbay is almost impossible.
I am asking to have this email forwarded to the appropriate individuals, as I am unable to find the contact information. I was disappointed receiving my package; now I am a little upset with the response and lack of apology for their poor choice. No customer deserves this poor customer service, after spending their money. I hope this email reaches the right place. Thank you in advance and have a good day.