John sent a message to Kenneth Hicks that said:
TO WHOM IT MAY CONCERN:
Medical suffering from defective workmanship issue forced customer to bring product to the store for return. Manager "Pat" admitted product defect YET denied return under false pretenses; while Foot Locker ALSO HAVING RECEIVED AND RETAINED PRODUCT IN STORE POSSESSION & OWNERSHIP; WITH DENIAL OF PURCHASE FUNDS RETURNED TO CUSTOMER.
RETURN CUSTOMER FUNDS IMMEDIATELY.
Evidence:
Returns Accepted & Product Delivered to Store. https://www.dropbox.com/s/t30galt7lzy8i7j/footlocker%2020210715_175044.mp4?dl=0
Defective Workmanship video. https://www.dropbox.com/s/t30galt7lzy8i7j/footlocker%2020210715_175044.mp4?dl=0
*A1 Receipt for Payment
ââDefective Workmanship List:
5:45 pm "Pat" at retail store States "yes those sole arch supports ON THAT SHOE really cut into your feet".
A side arch support cuts through the foot in an unwearable way. Customer now having difficulty walking DUE TO the arches of FOOT LOCKER SOLD shoes digging into the nerves of foot. Medical practitioner visitation on 14 July 2021 has annoted medical damages as NEUROMA and attributed it to these defective shoes FOOT LOCKER sold customer. https://www.wrighthassall.co.uk/expertise/foot-injury-compensation
Glue resin permeates at least 7 different areas, largely and noticeably, onto the shoe canvas.
A large cut in the canvas tongue.
Large threaded bits hang from the sewn areas (video)
"Pat" denies these as Defective Workmanship after discussing the pain inducing new product.
âFOOT LOCKER RETAINS POSSESSION of the âPRODUCT ON THEIR PREMISES âwithout providing refund/purchase payment.â
âProduct is poor quality
Product unsafe
Product has broken
Product not as described
Product faultyâ
âCUSTOMER IS FLABBERGASTED HOW MEDICAL ISSUES COULD BE IGNORED AFTER ADMISSION THE PRODUCT IS FAULTY AND UNSAFE, CAUSING FURTHER DISTRESS, DAMAGES, AND SUFFERING.
Reports and litigation to be made:
https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/
https://www.gov.uk/make-court-claim-for-money
https://www.trustpilot.com/review/www.footlocker.co.uk
âhttps://www.resolver.co.uk/freeadvice/services/61893/issues/241/issue_types?territory_id=1
https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/
https://www.coronavirus-business-complaint.service.gov.uk/
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc
https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-you-ve-been-misled-by-a-sale-or-special-offer-aeFvc2q6yi4X
https://www.google.com/amp/s/www.consumerlawfirm.com/deceptive-practices-and-consumer-fraud/%3famp
https://www.bbb.org/us/fl/fort-lauderdale/profile/retail-sportswear/foot-locker-inc-0633-92006123
âhttps://www.cedr.com/
https://www.consumer.ftc.gov/
https://www.bbb.org/us/ny/new-york/profile/retail-sportswear/foot-locker-0121-566
PRODUCT RETURNED TO STORE
https://www.dropbox.com/s/t30galt7lzy8i7j/footlocker%2020210715_175044.mp4?dl=0
*A1: https://www.dropbox.com/s/23jab6hiecehvi0/Footlocker_20210716-003323_Amex.jpg?dl=0
