James Mcconnell sent a message to Mark Fields that said:
First I want to apologize for taking your time with this small issue with all that is currently going on in the world. I wouldnât deem it necessary if I didnât feel as though you were my last hope to ensure the safety of my local community, as well as the distress over the potential for disaster due to the unsafe condition my Ford dealership has left my vehicle in.
I have a history with Ford vehicles. My first car was a 1972 Mustang coupe I bought from my older brother. The first car I bought at a dealership was a Ford Probe GT. My most recent purchase and vehicle I am requesting your help with is a Ford Edge. I have always been happy with Ford, until recently.
The Saturday before our country was forever changed from the coronavirus pandemic, my Edge had been in the service department at Pinnacle Ford in Lexington Kentucky since Tuesday. I was promised my vehicle would be ready for me by Friday. I explained that I was starting a new job and needed it to travel for training. What I received on Saturday was a vehicle that was duct taped with twine wrapped around the panoramic roof. I voiced my concerns on how a 4x6 foot ¾ inch piece of glass blowing of my vehicle at 60 mph could likely kill someone to which my concerns were immediately dismissed.
Sir, in the essence of not taking any more of your time, I have included my initial complaint as well as correspondence between the managing partner of Pinnacle Ford, whom I have included to be completely transparent, and myself.
I just want to explain the reason it is important to me. My wife is currently an at risk pregnancy and almost 8 months along. I tell you this because under normal circumstances we would just trade cars, since she works form home. I will not subject her to the feelings I have every time I get in my vehicle in the event she needed to drive to the hospital. I just will not. We can not afford at this moment to pay for a rental car for an undetermined amount of time. Although we shouldnât have to with our premium care plan that the dealership is saying is not in effect. We have been left with no choice.
I work at a Kroger grocery store and am driving this vehicle to work every day. I already run the risk of subjecting my family to the potential of exposure to the coronavirus with the service my teammates and I provide to our community. The only thing I have asked for is that service be provided to me as well.
As you can tell from the included attachments, I have exhausted all my resources. I am asking for any assistance you could provide, please.
Thank you for your precious time and I wish you and your family good health!
-James McConnell
