M.J. Brous sent a message to Mark Fields that said:
Hello, I am trying to speak with someone in Ford Credits Ceos office. On July 31st we purchased an Escape at Southwest Ford In Hudson Oaks, TX. My wife and I are recovering from Covid so we would rather converse through email. Our son works for Homeland Security. He flew home to help us Get our bills paid etc. je came across the paperwork for the Escape and is very upset with the deal. NOw that he has shown me I am upset too. My wife had a relapse of the covid. I chatted with someone at SWF. Sheassured me someone would get back with me soon. No one did. So on Monday I contacted the BBB. For what we are paying for the Escape would could have had The red Explorer with the moonroof that my wife wanted. This is her last vehicle. We are shocked disappointed at how we were intimidated and discriminated against. We were made to feel that because our scores are lower we should feel lucky we even could buy a new vehicle. We are retired and we have bought Fords for at least 40 years. We asked a out our Xplan and incentives but the finance manager kept saying I
Gotcha! You can pull the copy of our paperwork and SWF can send you the BBB report. We went back to SWF. Because we trusted them. Not anymore.