Anna M. Marinoff, Mother sent a message to Mark Fields that said:
My daughterCondon@aol.com) took her Ford F250 Super Duty pickup truck to Thomassen Ford's Service Dept. in Charles Town, WV, 4 months ago after engine warning light came on. Dealership mechanic(s) have been unable to solve problem; have performed three replacements of major parts w/o success and ordered a new "block" that has been sitting at new location for weeks.
Approximately six wks ago, the dealership bldg suffered a major fire; they have since relocated. Despite numerous visits, calls to Ford "customer service" (in India, for Lord's sake, in Texas, et al.) Ford did authorize two months payments back to her and extension of a rental truck (F-150) that does not enable hauling of 600-900 lb. bales of hay and heavy-duty work for her horse business, BUT the repair work has still not been completed. Leslie is at her wit's end; she has had to pay two more payments and hopefully will get those back. The dealership would not agree to letting her take the truck to another dealership .
The insurance company has been unable to help, and she has filed an official complaint with the Federal Trade Commission and in process of filing another with the Better Business Bureau. We are desperate.
Leslie works harder than any woman I know, and has never asked for special favors from anyone. She has been a loyal Ford customer--purchased three Ford trucks. Can you/your office(s) possibly offer any assistance in correcting this problem?
Thank you for your consideration,
Anna M. Marinoff
