Thomas sent a message to Doug McMillon – President and Chief Executive Officer of Walmart Stores, Inc. – Email Address that said:
Frank G.: Thanks for chatting with Walmart.com! I’m Frank G. and I’ll be assisting you today.
Frank G.: Hello Thomas! I hope you are having a great day!!
Frank G.: I’m more than happy to help you with your order, may I have your order number and for security purposes can you please provide your full billing address?
Thomas Hufford: I order a case that I received the wrong item
Frank G.: Than you. For security purposes can you please provide your full billing address?
Thomas Hufford: I just sent an email to Mr DOUG MCMILLON about this explaining that you folks send out the wrong items. I received a case that fits a 13 X 9 inch tablet, do you think that this fits a 10.1 inch tablet like it explains when ordering.
Frank G.: Thank you, I appreciate it Thomas. Let me get on your order to further assist you.
Thomas Hufford: pk
Thomas Hufford: oj
Thomas Hufford: ok
Frank G.: I've researched your order and it does appear to be coming from our Marketplace partner, EEEKit. As much I would love to process a refund or a replacement for your order unfortunately I do not have an option to do so. Have you tried to contact EEEKit?
Thomas Hufford: I ordered through you people not who you are talking about, you need to take care of products you sell not me
Frank G.: I wish I could have access in this order, unfortunately all refunds, replacements, and cancellations for your item are handled by EEEKit. In this case please be so kind to contact them or email them
Thomas Hufford: That is like me selling in my business a bag of lays potato chips, And you getting the wrong item in the bag, am I going to tell you to contact lays to get it corrected or am I going to correct the issue, ????
Frank G.: Your item is sold by our Marketplace partner EEEKit. This is a separate retailer that we work with to give you access to a wide variety of additional products that would otherwise not be available to you on our website.
Thomas Hufford: This is bad business on walmart part
Thomas Hufford: I don't care who you use for your products, you are to stand behind what you sell, I am not to contact your suppliers for you.
Frank G.: What I can do is escalating this case directly to them, please allow 7 days for a resolution, they will contact you either via phone or email.
Thomas Hufford: I am sending this message on to Mr DOUG MCMILLON to let him know that his store operate this way.
Frank G.: I’m sorry you’ve had such a bad experience. What I can do now is transferring this chat to our Corporate Team so they can review this order and hopefully they can provide you a resolution now.
Thomas Hufford: Thank you
Frank G.: I will transfer you now.
Frank G. has disconnected.
Michelle P.: Thanks for chatting with Walmart.com! I’m Michelle P. and I’ll be assisting you today.
Thomas Hufford: ok
Michelle P.: Thank you for holding. Please allow me a moment to read the above chat transcript, so I will be able to better assist you.
Thomas Hufford: ok
Michelle P.: Okay sir, thank you so much for your patience. I understand that you received the incorrect size for the item you ordered.
Thomas Hufford: yes I did
Michelle P.: I want to apologize that you received the incorrect item. Just as the previous agent advised to you, this item is sold through one of our third party vendors, EEEKit, with that being said- since it wasn't sold directly through us, you would need to contact them. I do know you were escalated to me on the Corporate side. What I can do for you is reach out to EEEkit on your behalf so they can reach so that you can get a replacement issued onto you.
Michelle P.: Will you please verify the best contact number where you can be reached so I can forward that information onto them, please?
Michelle P.: Thank you so much for providing this information. What I will do is get a hold of the vendor on tomorrow morning when they're offices are open, and have them reach out to you.
Thomas Hufford: Ok thank you
Michelle P.: I will get this escalated, and once they are contacted, they should be reaching out to you within the next 24-72 hours at the most, but most likely it may not take that long.
Michelle P.: You are very welcome, sir. Besides me getting this escalated for you, was there anything else that I could assist you with on this evening?
Thomas Hufford: I am sure Mr Greg Foran or Mr Doug McMillon would be please that someone is taking care of this.
Michelle P.: Of course, it was my pleasure assisting you on this evening.
Thomas Hufford: I am forwarding this to them to follow up on.
