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@generalelectric – Jeffrey Immelt – There is a problem in the internal structure of customer service department. When a part

Navjot S Hanspal sent a message to Jeffrey Immelt that said:

There is a problem in the internal structure of customer service department. When a part is on back order, representatives are not getting it flagged or are not told to look for the availability as they are talking to customers.

I had to call three times finally today found out that the parts won't be available till mid December. Time lost - one hour; this does not count the time the techs were not able to do productive work.

I would have sent this to the Cust Service Department but was told that the information cannot be provided.

Good luck and keep me posted.

Best,

Navjot Hanspal.

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