Mark Weidman sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. - email address that said:
Glen,
Good morning. Ive been a Qwest/CenturyLink customer for roughly 13 years. I recently went online to upgrade my internet to increase my speed. There were some computer issues so I called to get this completed. The representative(Megan) said that there have been computer issues and would honor the online price. The only stipulation is that I would need to call the retention department to have the price rolled back since she couldnt offer the online price. This would be $55 back to $45/month. I made arrangements to have a technician come out to and install a new modem. I just called your retention department(spoke with Taylor) to have the price rolled back and was told this was not possible. I ended up speaking with her supervisor(Tara). She told me there was no way to accommodate the price I was quoted(I was misquoted). I think $10/month is a small price to make a longtime customer happy. Ive had so many negative experiences with CenturyLink representatives. Tara was going to back and listen to the call and have some dialogue/coaching with Megan. Tara couldnt provide a contact for a supervisor to discuss my problem. Ive feel that this customer service is awful. Ive worked for Sherwin Williams for over 20 years both in the retail and credit departments and this. The technician came to install shortly after the work order was cancelled and he referred me to the Loyalty department. The first representative I spoke with couldnt help me. I told him Im through speaking with people that cant help me. Please put me through to someone who can. I eventually spoke with Jolene. All she could do was tell me that she would coach Megan. This does nothing for me. Can you help me?
Thanks,
Mark Weidman
luvtobackpack@yahoo.com
