DWAYNE sent a message to Gregory L. Henslee – Chief Executive Officer and President of O’Reilly Automotive Inc. – Email Address that said:
GM sir, I am writing this email because I got no resolve of the issue from one of your stores regarding a battery I purchased. I brought in the old that was still under warranty, they took the battery with the promise of honoring my battery that was still under warranty with a refund. I did not have the phone # I used when I bought the battery in WA state so at that time I said I would return with the correct #and then I would receive my refund . The associate accepted my battery and when I returned for my refund and to close this out; my battery had been shipped to the warehouse and they told me the battery couldn't be found. I buy all my battery's from Oreillys never autozone, after this sir I might have to rethink my choices.. I never felt so taken and cheated in my life and I been in the military for 18 yrs! I own 6 autos sir and I cannot possibly remember when I bought the battery , all that mattered is it was still under warranty which it was. I paid $244.60 for a new battery when it should have been switched! The managers just basically told me im out if luck. Out of luck? For a battery that was just over a year old? I am writing this email with hope that this situation can be resolved.
Thank you for your time
Dwayne
