Pattie sent a message to Laura J. Alber Director, President, and CEO, Williams-Sonoma – email address that said:
Good afternoon, I am in need of assistance with Pottery Barn Kids. I am a long time customer of the PB merchandise and my recent experience with returning an order has been of great frustration and since it was an online order the store is not able to assist me so I have been calling numerous times regarding the proper credits and they have still not been processed or correctly applied. I have requested to speak with a supervisor or a person with the authority that can resolve this issue and each time I am told by the representative they can help me but unfortunately I have to go through the history of this order each time with each phone call, there has been no follow up, no communications whatsoever from PBK and as I am typing this to you now-I have been on the phone with yet another PBK representative for over 45 minutes trying to get answers and while she was 'researching it' she disconnected the call! I love your products but the frustration I have had over the past month dealing with the return of these two orders over shadows everything positive about your company. Please get me someone who has the authority to properly handle the credits back to my PBK card along with the experience and position to make this right. Thank you for your time.
Pattie
