Michelle sent a message to Glen F. Post, III – Chief Executive Officer of CenturyLink, Inc. – Email Address that said:
Good Afternoon,
I have been a Century Link consumer for a few years now. I switched service from Bright house after 10 years of loyal service. I left them because their products and services had become very inferior. The customer service was atrocious. When I first switched to Century Link Prism I was ecstatic! The service and customer service was exceptional! I bragged to my friends and family and in my neighborhood about Century Link and actually got many to convert as well! Fast forward to the last few months….
I feel like I have Bright house all over again! This is horrible! Once a week my service goes out! And when you call Customer Service you get no help! Even worse, I have been hung up on multiple times by a heavy accented overseas outsourced phone representative. The representative took 10 minutes to look up my account and then told me she could not find it. Once a week, I have NO internet or Prism TV! Since February, I have called customer service a total of 8 times, have had 4 service technicians out, and the modems been replaced twice. I am so fed up! I have been offered a small credit to my bill on 2 occasions but have yet to see any adjustments! Today my service is out again!!!!!!!!!!!!!
This is the last straw! Please help change my mind! I don’t understand why our service continues to go out every week! What do I pay over $200 a month for?
Disgusted Century Link-Less,
Michelle and William
