Richard Wilson sent a message to Michael OLeary - CEO, Ryanair - Email Address that said:
Good afternoon. i sent the following message to your customer services department. i find it disgraceful that a genuine mistake cannot be refunded. i am not trying to rip you off just trying to get an amendment and refund for accidentally booking baggage we dont need. everyone makes mistakes in life and i dont understand why it cannot be refunded .. this is the actually email i sent Good morning
I made a genuine mistake yesterday when booking 2 nights in Valencia.
I mistakenly added in hold baggage and have realised we only going 2 nights so only require carry on
Your web chat service (as unable to speak to a person due to high volume calls) said its a non-refundable company and we cant help you
Are you seriously telling me that a genuine mistake cannot be rectified? I realized within 12 hrs. of my mistake.
Richard Wilson