David sent a message to Stuart Gulliver Group CEO, HSBC Holdings PLC – email address that said:
I would like to raise a complaint against you bank, I am a customer with a company called ClubWise who collect my Direct Debits.
I have now been informed by them that your bank is refusing to make this payment to my account for this month and are claiming that the account number is invalid but the sort code is fine, I would like to know how this can be the case when you had the very same details for last month and the payment was completed, I have never changed any details of my account and my own bank RBS have informed me that they would not reject any incoming payments and have no reason to do this either.
I have now had to contact all my creditors for this month to inform them that your bank is refusing payment so I will not be able to pay them this month because I have not received my Direct Debits, as this could effect my business ratings I would be be grateful if you would refund me for the lose of business I have had because of this mistake and not being able to pay my bills for this month as well as getting this this problem resolved immediately and have my payments put in to this account which you already have the correct details for.
I look forward to future correspondence with you on this matter.