Donald Jones sent a message to Joseph R. Swedish - President and Chief Executive Officer of Anthem, Inc. Email Address that said:
Good Afternoon Mister Swedish,
Hope this email finds you doing well and blessed. Thank you for taking the time to read and respond to this email.
I am a Pastor that has been in full time ministry for nearly 24 years and for those years and even before, I have been a Loyal Member of Anthem Health Insurance.
I had always paid my Health insurance premiums through the mail but recently I decided because of how late into the Grace period I was that I would set up online account and pay my premium online.
It was February 28th the last day of Grace period and I submitted payment of $1262.93 and assumed that the payment went through since my online checking account was showing it as a pending transaction . I never checked it again.
The payment was mistakenly cancelled and that led to my Insurance coverage being cancelled on March 4th. I wasnt aware until I received notice on March 20th through the mail.
On March 21st, I respectfully ask for Reconsideration on my Cancellation and I apologized for errors that may have been caused on my end. I honestly do not know if I hit a cancel button or if payment was not processed on the receiving end of Anthem.
Yesterday, April 14th I contacted Anthem to see if there was any news on my appeal and I was informed by phone that the appeal had been denied.
The explanation that was given was that Anthem was becoming stricter on Reinstatement.
I am appealing to you Mister Swedish as a long time member of Anthem in Virginia for your intervention and reinstatement of my Insurance policy Retroactive back to March 4th.
I have never had any issue like this and this is troubling for myself and my family.
Thank you for your consideration in this matter and I will wait for your Response. May the Lord direct your Steps as you Lead this Company and May you continue to be blessed Richly.
Sincerely,
Donald Jones
Meadowood Church of God
Richmond Virginia
