Kathy sent a message to Harry Hohmeister – CEO, Swiss International Air Lines – Email Address that said:
Good afternoon Mr. Hohmeister,
I'm writing to you seeking your help. August 22 i arrived at the Madrid Barajas airport coming from San Francisco. One of my piece of luggage was lost, it never came, i'm talking about a comforter that i had purchased to bring it over, in fact, i had to pay $100 for excess luggage. Two pieces came, the comforter didn't. I made a claim right away and as of today, i'm still waiting on the end result. The comforter was necessary to palliate the winter, but Swiss airlines sends me e-mails telling me that more time is necessary. What? Three months to locate the newly purchased comforter, and no result? The ref. I'm extremely disappointed, and outraged. Your customer service knows that it was stolen, not lost, and therefore i would like a refund.
Thank you for your help.
