Mungai sent a message to Hubert Joly President and CEO, Best Buy – email address that said:
Good afternoon, Mr Joly. I have been calling your location in Pembroke Pines non stop for the past few days and I have gotten no response . I want to get my car stereo installed...simple enough ,right? No one answers. Not just in the installation department, but anywhere in the damn store. Can I please get a reply ??I don't want to drive all the way up there and not be able to get what I want at the price that is quoted online, so I am calling. Why is no one answering since friday and all day today now? Also online there is no rep there to reply to your chat either. I'm only trying to give you business. I can be reached if anyone actually reads this.