Ken sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Good afternoon Mr. O'Leary,
My first visit to Europe from Canada, with my two university attending children, part vacation, Dublin, then London England (visiting chief strategy head of global financial consulting firm as part of my business, as a financial advisor), then off to 11 countries. We unfortunately, ran into a issue with Ryanair, a very solvable one at HTR heading to BCN. In short, we were not made aware of 240Euros in boarding pass/baggage fees. You might want to hear of how this happened and what took place at your airline counter, on-line error/system down to improve service. We were not the only ones affected, there others, and in particular, three college girls that it also affected and they stated "this affects our budget and we may not be able to eat tomorrow" Perhaps over stated, perhaps not, perspective was key. My suggestion would be to track down our flight, find those girls and some other passengers affected, reimburse the modest fees charged, completely change their perspective from disappointment to positive. I was not "as" financially affected as you might guess, however my perspective was similar. If you are interested, please call me at 204 228 0199 to chat. I have had no success with Ryanair on-line chat, or reply form Caroline Greene or anyone from her department as yet. I hope to hear from your airline soon. Either way, I'm putting it behind me with the perspective I currently have based on a disappointing experience or perhaps you can change it to a positive one. I hope I have no hesitations to fly with Ryanair/Southwest in the future and hope I don't choose alternatives over Ryanair. Thank you, Ken Martin.
