Adriana Mueller sent a message to Stefano Pessina - Executive Vice Chairman and Chief Executive Officer of Walgreens Boots Alliance email address that said:
Good afternoon Mr Pessima.My name is Adriana Mueller and. i live in san jose ca 95123.The walgreens store I am writing to you about is located at 440 Blossom Hill Road s.j.ca.Open 24 hours. I had to go through great lenghts to research and find your contact information.I did so because as the CEO of the company I am sure you would like to be inforned when incompetence and ineffiency result in loss of revenue and profits.Our store has a no telephone anwsering policy.Wethet you phone the pharmacy or the front customer service desk.THERE iSz NO. ANSWER.A 24 hour pharmacy is a great resource in any neighborhood.especially one that has the integrity of the Walgreens logo.However. this fact is negated as a pharmacist cannot be reached by any means at any hour on any day.Wethet it is high noon or midnight the Walgreens store in San Jose on blossom hill rd. Is never available.Call it and see for yourself
I can only imagine and speculate the loss of revenue Walgreens has sustained due to the incompetency of the persobel running that store
Many seniors rely solely on their phone to interact with a pharmacist and out of sheer frustrations havevto take their questions as well as business elsewhere.The projected loss of potential profits for the Walgreens corporation based on these facts would be substantial to say the leady.It needs to be corrected as expeditiously. as possible. By going straight to the top zI hope that this will be addressed and a phonecanswering policy or guidelines will be issued to all locations.Not picking up the phone should no longer be an option.Of course when checklinescare long and thevpharmacy is backed up consideration should be given.But.there is no rush at 330 am nor at 430 orveven 6 am.Should anyone be able tovreach someone at thisvlocation please cpntact me as I would like that phone numbet.Thevpne I have is 4082298013.Adriana
