Becky sent a message to William T. Dillard II Chairman and Chief Executive Officer of Dillard's Inc Email Address that said:
Good Afternoon Sir ( William T. Dillard II)
As A long time customer of Dillard's, this past weekend I had a terrible experience with my local store here in Columbus, Ga.
My concern I purchased 2exact pairs of shoes ( Mcbeth style, Antonio Melani@ 98.00 each). The fit of theses shoes were not good was my reason) I went into our store to get my refund hit a Bump in service, the box with the pop label wasn't the same as receipt. I then took this to the store manager Brian, at this time I had all receipts, do you know Brian would not give me my money instead he sent me way back home to get the correct shoe box. In the end the pop labels were stamped over each.Brian with all indications made me feel as though I had had either stolen the shoes or some other negative input. on the one shoe box someone had written with a black marker an 8 the size, I even felt Brian was implying that I had written this. The way I took the shoes and its boxes were the exact way I received them at purchase. I quickly went back home because in my heart I felt my intellect and integrity was questioned from the treatment I received from Dillard's store manager and by the way Brian ended up using the exact same receipts I gave to him the first time around which I felt this should have resolved the refund from the beginning before I went out of my way to prove to Brian I am not a thief by bring him back those same receipts and shoes when this could have been prevented from the very beginning. I the consumer used my gas and time as a family member was awaiting my return under urgent constraints . This is the second time I've received ill service from the management team this year @ our dillard's store here in Columbus ga, in January I brought a concern to Brian about another member of his team . As I stated to Brian once I contact him I'm looking for resolution( at his level( but obviously this is not the Dillard's I've done business with in the past years , therefore, I ask the question is this the proper way to handle your devoted customers?
