Paul sent a message to Jane Fraser CEO, CitiMortgage – email address that said:
Good Afternoon, This is very impressive that someone can email you directly. I am sorry to email with a complaint
Presently I have two mortgages with your company
Recently I was turned down for a mortgage refinance on one of the properties.
A letter was sent to me August 9th 2016 stating that there would be a refund check sent. I have not seen the check.
Several emails and a few phone calls to the original loan officer and the 800 number have been frustrating with no results, just redirection
My application number
Thank you for your time