CECILIA CASTELLANO sent a message to Thomas M. Rutledge Chief Executive Officer and President of Charter Communications, Inc. Email Address that said:
Good afternoon,
I have been dealing with issues on my business account since November, today Spectrum turned my services off. I have been disrespected and belittled, talk down to... I am going to advocate for change! We should have a voice and all your staff does is talk down to us and out us on hold. My business and family have been affected by this, literally on hold and transferred for upto 4 hours.
