Deborah sent a message to W. Craig Jelinek – President and Chief Executive Officer of Costco Wholesale Corporation email address that said:
Good Day Mr. Jelinek,
I was so excited at the news that Costco was soon to open a store in Rochester, NY.
I had shopped in Costco stores in other city and looked forward to having a Costco locally. Much to my chagrin I am very disappointed at the poor customer service that I received there today when making a substancial purchase ($1300.00). There were three large and very heavy boxes and a very nice young man was sent to help to put them in my vehicle. There was no possible way that this could be done without assistance. I therefore had to assist him. I would not have minded to do this 20yrs. ago but at 66 yrs. old I resented the fact the there were other young men employed by Costco that could have assisted with this. And yes, the staff knew how heavy, large and bulky theses boxes were.
I thank you in advance for your interest in this matter.