Luis sent a message to James J. Murren – Chairman and CEO of MGM Resorts International – Email Address that said:
Good day sir,
My family and I will be staying at Monte Carlo this week, we booked via Expedia. I learned from your agent there that hotel offers are not provide to those whom did not book directly via hotel, this is a shame. The offer was that if you upgrade you get free buffets which is a fraud and false advertisement. I know this is small but important to us, please look into. Thank you, we are a party of 7 in 3 rooms.
btw-i hope this reaches you as I will also try Mirage and Mandalay offices on same.
thank you for your time
Luis
