Good day!I am really a fan of your brand both electronics and mobile phones – Lee KunHee email address

Carlo Alcano / 639173085568 sent a message to Lee Kun-Hee Chairman, Samsung email address that said:

Good day!
I am really a fan of your brand both electronics and mobile phones. I am from Philippines. I know that a big company such as yours, is spending millions of dollars just to promote your brand. Thats why I cannot understand why the Samsung-Philippines has a very lousy and unacceptable kind of customer service. I have made several calls and follow-ups for my concern about the "no parts available" concern for my Plasma, SMART, 3D TV. I talked with them last Nov. 17, 2017; Jan. 19, 2018; Feb. 13, 2018 and Feb. 23, 2018. But my concern is still unresolved. I hope your real company standards of customer service will be demonstrated by your staffs here in our country. I am quite frustrated with the kind of service that I am experiencing here. I am just a very small time businessman here in General Santos City, Philippines. Thanks and more power to your company.

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