Marie sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
Good evening,
I just had to share my frustration on 2 emails I received the last 2 days. The email headlines said: "We appreciate you!" so I felt pretty good thinking that JCP really valued my account. Much to my surprise, I opened the flyer in the paper this morning and I saw the same 30% offered to every customer. I guess I wasn't appreciated as much as I thought.
Thank you for your time.